Exchange 2013 FIPS text extraction timeout

Some attachment in Exchange 2013 encounter this error messages. We had call Microsoft Support and get the same answer as the blogger below:

“Known bug. Workaround: ZIP + Add Password for the attachment. To be fixed in the future version.”
“Or not using attachment scanning…” (What?!!! QoQ”” )

421-4.7.11 Message deferred. FIPS text extraction failed with error: ‘Scan request timed out: STREAMS 421-4.7.11 421-4.7.11 id: 0, parent: -1

Similar case: